Delivery & Returns
Shipping & Delivery
1. How can I see what the delivery cost will be before I checkout?
- Shipping is based on weight so the best way to see the delivery cost before you checkout is to add the item(s) to your shopping cart and you will see the delivery options appear in the right hand column under the shopping cart box. If you live outside the UK all you have to do then is select your country from the dropdown menu.
2. How long does it take before my order is shipped?
- Orders received before 2pm UK time are usually dispatched the same day Monday – Friday. Orders received after 2pm will be dispatched the following day. Orders received after 2pm on Fridays & over the weekends will be dispatched on the following Monday. Please allow an extra 24 hours to these timescales during the peak of the Christmas season.
- We will notify you immediately if for any reason your order is not able to be dispatched within these timescales.
3. When will my order arrive after it has been shipped?
- UK: 1-3 days
- Europe: Approx 3-5 Days
- United States & Canada: Approx 5-10 Days
- Australia, Japan & the rest of the world: Approx 7-10 Days
4. Which countries do you ship to?
We ship orders worldwide to the following countries:
- Australia, Austria, Bahrain, Belgium, Canada, Cyprus, Denmark, Falkland Islands, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Kuwait, Maldives, Malta, Mauritius, Monaco, Netherlands, New Zealand, Norway, Portugal, Qatar, San Marino, Saudi Arabia, Seychelles, Singapore, South Africa, Spain (Mainland), Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States
5. Can my order be delivered to an alternative address?
- Yes you can have your order delivered to an alternative address.
- This is ideal for surprising a loved one with a gift and also for customers who work during the daytime.
6. I want to send someone a gift but i don't want you to include an invoice?
- As most of the orders we deal with are gifts for others we now don’t include invoices as standard. You can still view and print off your invoice from the checkout success page or at anytime from within your secure account area.
7. Why is there no invoice included with my order?
- As most of the orders we deal with are gifts for others we now don’t include invoices as standard. You can view and print off your invoice at anytime from within your secure account area.
- If you have any further questions or queries regarding delivery, please contact our service team: firstname.lastname@example.org
Returns & Refunds
If you are not entirely satisfied with your purchase, we're here to help.
1. If you wish to cancel & return your purchase for a refund or exchange
- You have 7 calendar days to cancel & return a purchase from the date you received it.
- Your purchase must be unused, in the same condition that you received it & in it’s original packaging.
- To return your purchase please firstly notify us by sending an email to email@example.com
- A returns reference number will be provided along with the returns address
- Please note that you are responsible for the cost of returning the purchase.
- If you request a refund a full refund of the original purchase cost will be processed within 24 hours of receipt of the goods.
- If you request an exchange this will be issued as soon as possible (usually the next working day).
2. If your purchase is faulty or contains incorrect item(s)
- You have 7 calendar days from the date you received it to notify us that your purchase is faulty or contains incorrect item(s). You have the right to request a refund or for a replacement to be issued free of charge.Please firstly notify us by sending an email to firstname.lastname@example.org
- If your purchase is damaged please attach photographic evidence to your email.
- Please state in your email whether you would like a refund or replacement.
- If you request a replacement this will be issued as soon as possible (usually the next working day).
- If you request a replacement for incorrect item(s), a pre-paid returns label will be issued with the replacement for the return of the incorrect item(s).
- If you request a replacement & the item(s) is no longer in stock we will give you the option of either sending an alternative item(s) of your choice of similar value or to issue a refund to allow you to find the item(s) elsewhere.
- If you request a refund this will be processed within 24 hours of receipt of your email.